11: Leading with Humanity: Susan Ortega on Culture, Communication, and Diversity in Supply Chain

She Supply Chains Podcast
Jan 13
1 min read

What if the secrets to mastering modern supply chain lie in both cutting-edge tech and heartfelt human connection?

In this engaging episode, we welcome Sousan Ortega, a powerhouse from Target, who shares her extensive experience in supply chain management. Sousan takes us through her dynamic career journey, shedding light on the intricate complexities of supply chain operations and highlighting the non-negotiable importance of resilience and adaptability in today's rapidly evolving retail landscape.

She emphasizes the transformative role of AI and automation in boosting efficiency, while also stressing the critical significance of clear communication and a strong culture within large organizations. Beyond the technical, Sousan opens up about her personal commitment to fostering diversity and inclusion within her team. She shares reflections on her personal heroes, the real talk about being a working mother, and her pride in cultivating a truly supportive community for women in supply chain.

In this episode, we discuss:

(00:00) Introduction to Sousan Ortega and Her Journey

(06:51) Career Path and Professional Insights

(11:18) Building Resilience in Supply Chain Operations

(15:54) Adapting to Evolving Retail Expectations

(19:57) The Role of AI and Automation in Supply Chain

(23:31) Effective Communication and Team Alignment

(29:08) Navigating Challenges as a New Mother in a Male-Dominated Field

(36:23) Empowering Women in Supply Chain Leadership

Listen in for more can't-miss insights from Sousan!