20: Beyond the Metrics: Building Customer-Centric Supply Chains with Elsy Ocejo

She Supply Chains Podcast
Mar 15, 2025
2 min read

How do you lead innovation in supply chain while staying grounded in values like inclusion, technology, and global awareness?

In this episode of the She Supply Chains Podcast, we sit down with Elsy Ocejo, a dynamic supply chain leader whose global perspective, technical expertise, and passion for equity make her a standout voice in the industry. Originally from Mexico, Elsy shares her inspiring career journey—one that spans continents, sectors, and evolving definitions of leadership. From early roles in logistics to now overseeing end-to-end supply chain processes at a family-owned U.S. business, she opens up about the challenges and opportunities that come with working in fast-changing, high-responsibility environments.

Throughout the episode, Elsy offers actionable insights on everything from building strong internal partnerships to leveraging data and AI for smarter, more sustainable supply chain decisions. She explains why technology is only as good as the data that supports it—and how a customer-centric mindset should remain at the core of any innovation effort. Her global trade compliance experience adds another layer of expertise, offering valuable perspective on what it means to be operationally effective and globally aware in today’s supply chain ecosystem.

But what truly sets this conversation apart is Elsy’s commitment to inclusion, mentorship, and authentic leadership. She discusses her efforts to create more equitable spaces in the industry, the power of networking, and how she’s working to uplift others as she rises. With an eye toward the future, Elsy reflects on her aspirations around sustainability and the next generation of supply chain professionals. Her story is a powerful reminder that technical know-how paired with emotional intelligence can drive meaningful, lasting impact.

In this episode, we discuss: