64: Configure, Don’t Customize: Megan Fischer’s Golden Rule for Supply Chain Scaling

Feb 9
2 min read

What does it take to turn operational chaos into scalable, efficient growth in today’s supply chain landscape?

In this episode, we sit down with Megan Fischer, COO of Sundaes and Moe’s Home Collection, to explore her unconventional journey from fashion to supply chain leadership in the furniture industry. Megan shares how her love for organizing disorganized systems led her into operations, where she now oversees the complexities of both D2C and B2B strategies.

She breaks down the differences in customer expectations between the two models, the impact of white glove delivery on experience, and the real challenges that come with scaling a fast-growing company.

Megan dives into the operational backbone of successful growth—efficiency, integration, and smart system design. She explains why configuration is almost always better than customization when building scalable systems, and how aligning creative and operational teams around shared goals drives better product launches. The conversation also explores inventory management fundamentals, including the importance of monitoring top sellers, avoiding excess bad inventory, and measuring the right metrics to support sustainable growth.