80: AI Series: Now What? Michelle McBride's Take on Agentic AI in Supply Chain
- Jun 8
- 2 min read
What if AI could do more than provide insights—and actually help supply chain teams make smarter decisions in real time?
In this episode, we welcome Michelle McBride, a supply chain transformation leader whose career has spanned decades of innovation in transportation management and logistics technology. Michelle shares her unique perspective on how transportation management systems have evolved from basic operational tools into sophisticated platforms that drive visibility, efficiency, and strategic decision-making. Drawing from her extensive experience, she explores the major shifts that have shaped the industry and what organizations need to do to stay ahead in an increasingly digital world.
A central theme of the conversation is the rise of artificial intelligence and its growing impact on supply chain operations. Michelle breaks down the concept of agentic AI and explains how it is moving beyond reporting and recommendations to become an active participant in decision-making processes. She highlights the opportunities AI creates for scaling operations, improving reliability, and enabling teams to focus on higher-value work. At the same time, she emphasizes that successful technology adoption requires more than implementing new tools—it requires a culture that embraces change and innovation.
Michelle also discusses the creation of the Envoy AI Innovation Lab and the importance of creating collaborative environments where experimentation and learning can thrive. Throughout the episode, she shares practical insights on balancing technological advancement with organizational readiness, helping leaders focus on outcomes rather than simply chasing new features. Her perspective offers a compelling roadmap for organizations looking to harness AI to drive meaningful business impact while preparing for the future of logistics and supply chain management.
Listen in for more can’t-miss insights from Michelle!
In this episode, we discuss:
02:55 – Career Journey in Supply Chain
05:50 – Understanding Day-to-Day Operations
08:56 – Transformations in Transportation Management
11:52 – Cultural Readiness for Change
15:06 – Agentic AI and Its Impact
17:59 – Scaling Operations with AI
20:53 – Reliability in AI-Driven Systems
21:51 – The Shift in Product Management with AI
26:09 – Creating Collaborative Innovation in AI
30:31 – Navigating the AI Landscape: Features vs. Platforms
35:37 – Building an AI Mindset in Organizations
41:44 – AI Myths and Realities in Freight Brokerage
⭐⭐⭐⭐⭐ Rate, review, and subscribe on Apple Podcasts!
Links mentioned in this episode:
Connect with She Supply Chains Podcast on LinkedIn
Subscribe to the She Supply Chains Newsletter
Comments