87: Wrench Time vs. Admin Time: Improving Supply Chain Performance with Susan Burris
- Jul 27
- 2 min read
What if the key to improving manufacturing performance wasn't just better equipment—but smarter maintenance powered by technology?
In this episode, we welcome Susan Burris, who shares how digital transformation is reshaping maintenance management and helping manufacturers operate more efficiently than ever before. Through her work with Limble, Susan is helping organizations modernize their maintenance operations with intuitive, technology-driven solutions that improve communication, streamline workflows, and empower frontline teams. Her passion for connecting people with practical tools demonstrates that maintenance is no longer just about fixing equipment—it's about creating resilient, data-driven operations.
Throughout the conversation, Susan explains how computerized maintenance management systems (CMMS) are revolutionizing manufacturing by providing real-time visibility into asset performance, maintenance schedules, and operational health. She discusses the importance of integrating maintenance platforms with ERP systems to break down organizational silos and strengthen collaboration between maintenance, procurement, and operations. By digitizing maintenance processes and equipping technicians with mobile tools, organizations can reduce downtime, improve efficiency, and make faster, more informed decisions.
Susan also explores the growing role of artificial intelligence in maintenance, emphasizing that successful AI adoption begins with clean data, practical applications, and a willingness to embrace continuous improvement. She shares how organizations can move from reactive maintenance toward predictive maintenance strategies that prevent costly disruptions before they occur. Along the way, she offers valuable leadership insights on navigating change, bridging generational gaps in the workforce, and fostering a culture that embraces innovation. Her message is clear: digital transformation isn't just about technology—it's about empowering people to do their best work.
Listen in for more can’t-miss insights from Susan!
In this episode, we discuss:
2:58 – The Journey of Podcasting: From Concept to Execution
6:01 – Building Relationships and Community in the Industry
8:57 – Personal and Professional Background of Susan Burris
11:58 – Finding Purpose in Maintenance Management
15:03 – Understanding Limble: A CMMS Overview
17:52 – Integration and Efficiency in Maintenance Management
20:53 – Empowering Technicians with Mobile Solutions
24:35 – Bridging the Generational Divide in Maintenance
28:00 – Streamlining Spare Parts Management
31:53 – The Role of Practical AI in Maintenance
35:30 – Navigating the Journey from Reactive to Predictive Maintenance
41:58 – Leadership Insights for Digital Transformation
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